Ubuntu Health

Located

Melton South, Victoria

Call Us

0413 742 012

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About Us

Disability Service Provider

Ubuntu Services is a disability service provider located in the western suburbs of Melbourne.

Our vision is to support and empower people living with a disability to ensure they reach their full potential, achieve equality and enjoy a quality life.

Our personalised care ensures that a person’s physical, emotional, cultural and domestic needs are valued, respected and catered for.

We are committed to supporting you, the customer

  • When you become a participant of our service, you can expect:
    To be treated with dignity and respect;
  • Us to be tolerant of any diversity and be welcoming and inclusive;
  • To experience a professional and inclusive team approach and working environments;
  • To feel that you belong and are a valued individual who can reach your full potential;
    To be communicated with regularly; and
  • To be linked to the services that we are unable to provide ourselves. 
SAR

Our Service Delivery Process

Intake form captures the referral source and the need of the participant to ensure that access to our services is based on need, available resources and is in the best interests of clients.  

Welcome Pack – Information is provided to all people in English and using resources available on government websites, we develop translated brochures to explain about our service and our participant’s rights and responsibilities.   

Policy and processes are in place which document: screening and eligibility; priority of access; how to keep the participant informed, records management and good governance of our service.

Feedback Form and Continuous Improvement Register are in place to identify and capture issues that deter participants from accessing our services.  As a Provider it is our aim to provide an outstanding individualised service to each of our participants. We welcome comments, complaints, compliments and suggestions as feedback so we can continually improve.  

Every participant will be provided with information, which will also include some forms that need to be signed and given back to retain as a record. Our worker will go through and explain each section.  Once service is confirmed every participant will be offered a Service Agreement. This document clearly sets out terms and agreements of the service to be delivered to the participant.   

Following this a Support Plan is developed in consultation with the participant that clearly captures the services they requested and the contract of care.  

In situations where this service is unable to provide a service, the participant is provided with information about other providers; a referral to other services is also made on their behalf via our Service Referral form.

Reviews

Amazing services

Rated 5 out of 5
February 13, 2023

Ubuntu Health is an Australian-based health care provider that offers a range of services, including:

Health Assessments: Ubuntu Health provides comprehensive health assessments to help individuals understand their current health status and identify any potential health risks.

thor

ubuntuhealth provide

Rated 5 out of 5
February 13, 2023

The website provides a good amount of information about the company’s services, including health assessments, chronic disease management, telehealth consultations, and more. The information is presented in a clear and concise manner, making it accessible to a wide range of users.

Anonymous

website Design

Rated 4 out of 5
February 13, 2023

The website has a professional and modern design, with a color scheme that is easy on the eyes. The layout is well-organized, making it easy for users to find what they’re looking for

tom